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- Dabei seit
- 20.09.2016
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Hi Microsoft Community,
I received a used Surface Pro 4 and completely formatted Windows 10.
The here explain problem started in the Windows Welcome screen at the start of the Windows 10 installation.
I do not know for sure if the problem was present before the formatting, although the previous used claimed that there was no issue.
One or sometimes two ghost touches appear on the right side of the screen (power cable side) - Middle right and upper right corner (see pictures).
The problem seems to be described by the Microsoft Support team here: Surface Pro 4 or Surface Book experiences "phantom" touch input on the screen.
Although the hotfix doesn't exist anymore, the solution via screen calibration did not work for me.
Detailed behavior of the ghost points:
The problem remained after:
As none of common solutions worked for me, I suspect a damaged touchscreen or some electromagnetic interference.
Is there any other troubleshooting or possible solutions out there?
I received a used Surface Pro 4 and completely formatted Windows 10.
The here explain problem started in the Windows Welcome screen at the start of the Windows 10 installation.
I do not know for sure if the problem was present before the formatting, although the previous used claimed that there was no issue.
One or sometimes two ghost touches appear on the right side of the screen (power cable side) - Middle right and upper right corner (see pictures).
The problem seems to be described by the Microsoft Support team here: Surface Pro 4 or Surface Book experiences "phantom" touch input on the screen.
Although the hotfix doesn't exist anymore, the solution via screen calibration did not work for me.
Detailed behavior of the ghost points:
- As soon as the ghost touch appears, the mouse disappears and the touchscreen is not usable anymore (Keyboard still works)
- The ghost touch in the middle sometimes transforms into a square (see picture)
- By touching the points via touchscreen and moving them towards the middle of the screen and then letting go, removes them temporarily
- The points appear with or without using the screen randomly
- The points appear with or without USB, charger cable, keyboard plugged
- They can be removed completely by disabling the touchscreen in the Device Manager
- When rotating the Surface Pro they remain on the side of the USB port / charging port even though the screen rotates.
- The points usually appear randomly but their appearance can be forced by touching the screen on the middle right or top right corner (where they then appear)
- No change in behavior when connecting the Surface Pro to a screen
The problem remained after:
- Completely updating Windows 10
- Updating touchscreen drivers
- Screen calibration
As none of common solutions worked for me, I suspect a damaged touchscreen or some electromagnetic interference.
Is there any other troubleshooting or possible solutions out there?
