Office 365 verschwunden (teilweise englisch aus dem MS support chat)

Diskutiere Office 365 verschwunden (teilweise englisch aus dem MS support chat) im Office Forum im Bereich Microsoft Community Fragen; <I have an Microsoft Account and I`m using MS Office 365 for years on our computers. Yesterday MS Office 365 was no longer to open. I tried a...
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<I have an Microsoft Account and I`m using MS Office 365 for years on our computers.



Yesterday MS Office 365 was no longer to open. I tried a repair with the Windows onboard utilities.



This leaded to a complete deinstallation of Office 365 on my computer.



I tried to reinstall it from my MS costumer account with different settings, but it was impossible. Every time error Code 0-1012(0) showed up.



So I installed the MS SARA Tool, but even with this program error Code 0-1012(0) showed up.



The SARA diagnostics showed the following message:



<ResultSupportMessage>Cannot find the office deployment tool C:\Users\imar-\AppData\Local\Apps\2.0\A87876K3.T6A\8PPN0DKO.7RL\micr..tion_5329ec537c0b4b5c_0011.0000_86e8e480d4d44f34\officedeploymentsetup.exe under the directory C:\Users\imar-\AppData\Local\Apps\2.0\A87876K3.T6A\8PPN0DKO.7RL\micr..tion_5329ec537c0b4b5c_0011.0000_86e8e480d4d44f34</ResultSupportMessage>



Therefore I opened a MS support chat with Saveem. After a few chatlines to explain my problem i granted him remote access to my Computer for a repair.



After a few remote klicks he finally initiated a complete reinstallation of Windows 10 on my Computer with the promise that afterwards MS Office 365 will be to install without further problems.



After more than 1 hour blackscreen Windows 10 started again. I then tried to install MS Office 365 from my costumer account and with the SARA tool, every time error Code 0-1012(0) showed up again.



Therefore today I opened a new MS support Chat, this time with Varun, and explained my problem. He told me, that Windows 10 has to be reinstalled as his collegue did yesterday.



I this moment i was done with your support. Are these people only there for the simple/standard questions?



I´m using windows since version 93 and for the first time i needed your customer support. As a first time experience, I´m totally lost and alone with my Problem, even with the help of your „eperts“. Regards, Stefan> Wie kann das script officedeploymentsetup.exe plötzlich vom PC verschwinden und so eine Neuinstallation von Office unmöglich machen?
 
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Office 365 verschwunden (teilweise englisch aus dem MS support chat)

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