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- 20.09.2016
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Hi everybody,
I'm using Office 365 as provided through my university.
There must be some conflict between different versions of the same user account stored somewhere, which keeps causing conflicts (e.g. when trying to use auto save, or collaborating on documents on sharepoint it would tell me that another user of the same institution is already logged in)
When I open e.g. word files, the account that is shown in the top right corner displays the correct accountname [email protected]. Usually, the username should be displayed, as Last Name, First Name; but in my case it shows First Name Last Name. When I tried with a different test profile on my computer, it displayed the user name correctly and none of conflicts occurred, so I figured that this indicates there must be something wrong with the accounts.
I have already tried re-installing Office, and when I launched Outlook for the first time was prompted to activate my account. However, when launching word, I didn't have to do this, and it already showed my account (the reversed version though), so I figured this might be another indicator that some version of the account was not deinstalled, and everytime Office is launched the corrupted version of the account is used as default.
I would appreciate any suggestions on how to tackle this problem, e.g. by doing a clean re-installation of my office account.
I'm using Office 365 as provided through my university.
There must be some conflict between different versions of the same user account stored somewhere, which keeps causing conflicts (e.g. when trying to use auto save, or collaborating on documents on sharepoint it would tell me that another user of the same institution is already logged in)
When I open e.g. word files, the account that is shown in the top right corner displays the correct accountname [email protected]. Usually, the username should be displayed, as Last Name, First Name; but in my case it shows First Name Last Name. When I tried with a different test profile on my computer, it displayed the user name correctly and none of conflicts occurred, so I figured that this indicates there must be something wrong with the accounts.
I have already tried re-installing Office, and when I launched Outlook for the first time was prompted to activate my account. However, when launching word, I didn't have to do this, and it already showed my account (the reversed version though), so I figured this might be another indicator that some version of the account was not deinstalled, and everytime Office is launched the corrupted version of the account is used as default.
I would appreciate any suggestions on how to tackle this problem, e.g. by doing a clean re-installation of my office account.
