display connected to Microsoft Surface Book 2 PGV-00004 with PD9-00004 not working

Diskutiere display connected to Microsoft Surface Book 2 PGV-00004 with PD9-00004 not working im Surface Pro / Book Forum im Bereich Microsoft Community Fragen; Hi there, i have a Microsoft Surface Book 2 PGV-00004 and a Surface Dock PC9-00004. A Dell monitor E2720HS is connected to the dock with mini-DP...

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20.09.2016
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Hi there,

i have a Microsoft Surface Book 2 PGV-00004 and a Surface Dock PC9-00004.

A Dell monitor E2720HS is connected to the dock with mini-DP to HDMI adapter cable.

The Dell monitor keeps staying in standby no matter what i try. The display setting only shows the builtin screen.

Power supply via the dock works, network-cable works and all the usb-stuff connected to the dock works.

Windows 10 2004 is up to date.

We also have a Surface Pro 4. This even works with two E2720HS connected to the dock.
So i assume there is no problem with the cabeling.

We also tried a different monitor with mini-displayport to displayport cable.

This Microsoft Surface Dock Firmware Update - Technical information for IT administrators - Surface also does not seem to help.

Anybody an idea how to get this working?

Are there any hidden tweaks or updates for the surface-book or the surface-dock?

THX
 
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display connected to Microsoft Surface Book 2 PGV-00004 with PD9-00004 not working

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